She texted me over the weekend, telling me about her nightmarish mani/pedi experience at a new salon she was trying through a Groupon deal. I've included the picture, but as my cousin swore up and down, the image doesn't do it justice. After claiming the 10-year-old kids I babysit could do better, she removed the nail polish as soon as she got home.
I've only ever tried one Groupon beauty deal before, and the experience was enough to put me off them. Last year, I booked an eyebrow reshaping appointment at a swanky spa, dragged my poor cousins along with me, and then spent the afternoon regretting ever walking through the door. The "brow reshaping" included the aesthetician rushing through an explanation of brow shape I could have gotten off Google in two seconds, and then shaving (not plucking or threading!) unwanted hair. My cousins and I kept requesting that she not do our respective brows a certain way, which she promptly ignored. I told her that my eyebrows are dark and thick on their own, but my eyes are small so I need my brows to be a little on the thin side--definitely not too dark or heavily penciled in. She vigorously nodded.
I looked in the mirror when she finished, and one particular Disney villain immediately came to mind.
|My iPhone lens didn't do those evil caterpillars justice|
I've had good experiences with some Groupon food and activity deals I've purchased, so I'm not knocking the concept--but there's just something about the beauty deals that has more potential to go wrong. Obviously, a haircut or waxing can go badly a lot more easily than a scrapbooking class, but the trouble is that no matter how reputable the salon or spa, I never know how the staff at the establishment will treat the Groupon client.
You would think that they would be extra courteous to new guests (if broadening their clientele is the whole point of companies participating in Groupons), but I've read reviews of salons doing quick and careless jobs on Groupon customers, where "normal" clients swear by the customer service and quality work.
I've never purchased a beauty deal at a place I haven't first researched and read reviews of, as there's no point in trying a salon I wouldn't want to go to. My cousin does the same thing, and I'm assuming just about everyone else does too. But despite the research, there's still that chance of staff blowing off the Groupon customer, which makes Groupon beauty deals very hit or miss.
With that in mind, here's the question: with things like haircuts, waxing, and facials (beauty services that can go seriously wrong), is the chance of the Groupon being a huge miss worth trying it out in the first place?
I've actually just booked myself a few laser hair appointments through a Groupon deal, so I may have to update this post in a few weeks. As for my cousin, she had previously purchased a haircut, deep conditioning treatment and blowout Groupon, and since her mani/pedi disaster has opted out of the haircut, since there was "too much room for them to screw it up."
What do you think?
I'd love to hear your thoughts--leave a comment!